Parent Feedback Policy

At Sprouts, we value parent feedback and input. We believe that parents and our staff are part of a large community-based team, raising our community's children together. To support this, we take communication with parents seriously. We will do our best to honor parent requests, making reasonable changes and accommodations in accordance with parent requests.

Parents are encouraged to make requests through Brightwheel messaging, although verbal requests may be accepted as well.

When a request has been made, employees should post the request in Slack, wait for approval from an administrator, then implement the request to the best of their abilities after it has been approved by an administrator.

Administrators should post the request in the administrators' channel, then if the request is not deemed unreasonable within 24 hours, administrators should inform staff and parents that the request may be honored. Staff should ensure that the request is honored within the week.

If the request is deemed unreasonable by administrators, a meeting must be set between an administrator and parent to discuss the request and offer reasonable accommodations to fulfill parent wishes to the best of Sprouts' ability.

Common reasonable parent requests that Sprouts has or currently does fulfill include things like: Adding a particular child-friendly song to music and movement time, allowing a child to wear a watch, reminding a child to drink water at regular intervals, hanging extra family pictures in the classroom, and reading particular favorite books during story time.

An example of an unreasonable request may be: Not requiring a child to stay on their cots during naptime, not taking a child outside at all, not allowing a child to drink water all day, allowing a child to bring a weapon to the program, etc.